Service Director

Job Title: Service Department Director
Location: Albuquerque, NM
Company: Rocky Mountain RV & Marine

About Us:
Rocky Mountain RV & Marine is a family-owned and operated dealership with 38 years of experience serving Albuquerque and beyond. We pride ourselves on providing exceptional customer service and fostering a positive, team-oriented work environment. Our team is passionate about delivering high-quality experiences to our customers and cultivating strong relationships with our employees.

Position Overview:
We are seeking an experienced and dynamic Service Department Director to lead our service operations. The ideal candidate will have a proven track record of delivering outstanding customer service and demonstrating exceptional employee relations skills. As the Service Department Director, you will play a pivotal role in maintaining the high standards of our dealership while driving operational excellence and team performance.

Key Responsibilities:

• Oversee all aspects of the Service Department, including scheduling, workflow, and quality control.
• Ensure exceptional customer service by addressing customer concerns promptly and professionally.
• Foster a positive and productive work environment for employees, encouraging growth and collaboration.
• Develop and implement processes to improve efficiency, profitability, and customer satisfaction.
• Monitor department performance through key performance indicators (KPIs) and adjust strategies as needed.
• Train, mentor, and evaluate service team members to ensure they meet performance standards.
• Collaborate with other departments to enhance the overall customer experience.
• Manage budgets, expenses, and departmental goals to align with company objectives.

Qualifications:

• Minimum of 5 years of experience in a leadership role within a service or dealership environment.
• Exceptional customer service and employee relations skills.
• Strong organizational, communication, and problem-solving abilities.
• Proven ability to lead and inspire a team to achieve high performance.
• Experience with service management software and systems.
• Knowledge of RV or marine products and services is a plus but not required.

What We Offer:

• Competitive salary and performance-based incentives.
• Comprehensive benefits package, including health insurance and retirement plans.
• Opportunities for professional growth and development.
• A supportive and family-oriented work culture.
• The chance to make a significant impact in a well-established and respected dealership.

How to Apply:

If you’re ready to take the next step in your career and join a team that values integrity, service excellence, and teamwork, we’d love to hear from you! Please submit your resume and a cover letter detailing your qualifications and vision for the Service Department Director role.